At PSR & Sons, we aim to process and dispatch orders promptly and securely. Orders will ordinarily be shipped within 24 hours of order confirmation, subject to product availability, payment verification and operational requirements. Once shipped, the product is expected to be delivered to your doorstep within 10 business days. Delivery timelines may vary depending on the destination, courier serviceability, public holidays or circumstances beyond our reasonable control.
PSR & Sons does not ordinarily offer refunds on products once purchased, except in circumstances expressly mentioned in this policy or where required under applicable law. We request customers to carefully review the product specifications, size, design, pricing and other relevant details before completing their purchase.
Every jewellery order is packed with care to ensure that it reaches you safely. Jewellery is securely placed inside hard protective jewellery boxes and suitably covered with protective materials such as cotton or bubble wrap to minimise movement and reduce the risk of damage while in transit. We strongly recommend that customers record a continuous unboxing video while opening the parcel. This may assist us in verifying and resolving any claims relating to damaged, missing or incorrect products received in the shipment.
Yes, PSR & Sons offers Gold Savings Schemes, subject to the applicable terms and conditions of the scheme. For further details, please contact PSR & Sons through the official contact details provided on our website or at our store.
Yes. At PSR & Sons, we take appropriate precautions while packing jewellery for shipment. Products are securely placed in protective jewellery boxes and packed with suitable cushioning materials to reduce movement during transportation. Depending on the order and destination, shipments may also be handled through trusted logistics partners and appropriate transit-security arrangements.
If your shipment has not been delivered within the expected delivery period, please contact PSR & Sons immediately. We will coordinate with the courier or logistics provider and investigate the shipment status. If, after investigation, the shipment is confirmed to have been genuinely lost in transit and the claim is approved, PSR & Sons will process the applicable refund within 5 working days, subject to verification and the applicable payment-processing timelines.
PSR & Sons
Trusted Since 1901
